As you may have noticed, that service has been somewhere in the neighborhood of 'spotty'--unable to access, slow 'traffic' speed, intermittent on-and-off the system. I have spoken with them several times over the last forty -eight hours. Here are some conclusions and strategies we have discussed--
-In short, their system has been overloaded with more users than their original capacity was set up for. Since they are, largely, a 'business traveler's' hotel, you can understand why this is.
-What they have done-- Yesterday they had people from their cable/web provider come in, and expanded their 'load capacity. ' My most recent testing indicates that 'access' is now much improved, but 'speed' is still not lightning fast.
-Here's what we/you could be mindful of in consideration of your fellow festival goers and hotel patrons--1) can you reduce your use and/or time on line? (especially during peak times... mid-morning, late afternoon, evening until Midnight). 2) here are some simple and not too painful strategies for reducing usage A) if you have more than one Wi-Fi device, please turn off the Wi-Fi on one/
s you are not using, B) If You Leave The Hotel, And Leave Device/
s Behind, Please Turn Off Wi-Fi Or Power Down The Unit (Also Saves Your BATTERY!) C) If Your Facebook Or Email Needs Can Be Met In "10 Minutes From Now " Rather Than "Right NOW" Consider Doing So At the Ames Center Or At NORMANDALE CC, since they both have free and good-functioning Wi-Fi.
If we can all try to work together on this, service will be better and if people have an immediate need or emergency, access will be more available.
Region V Web Manager (and best western 'resident')